Military Ombud signs working agreement with Defence Force Service Commission

By S Sgt Itumeleng Makubela
Photos by Pte Paul Mpangala

The Defence Force Service Commission (DFSC) and the Office of the Military Ombud signed a Memorandum of Understanding (MoU) to provide for a framework for cooperation and collaboration between the two institutions. The parties recognise the concerted effort between the two institutions in respect of complaints falling within their respective mandate or areas of interest.

Office of the Military Ombud is a statutory body established in terms of the Military Ombud Act, No. 4 of 2012 to investigate complaints lodged by either current or former members of the South African National Defence Force regarding conditions of service and complaints lodged by the public regarding the conduct of members of the Defence Force.

However, the Defence Force Service Commission is a commission established in terms of Section 62A of the Defence Amendment Act, No 22 of 2010. The Commission is mandated in terms of section 62B of the mentioned Act, to make recommendations to the Minister of Defence and Military Veterans on improvements of salaries and service benefits, on review of policies in respect of conditions of service, and promotion of measures and setting of standards for efficient and effective implementation of policies for members of the South African National Defence Force.

Part of the agreement is that where a party receives a complaint, which falls within purview of the other party’s mandate, the receiving party shall refer the complaint to the other Party for consideration or may refer the complainant to the said party for further assistance.

Where the allegations which form the subject matter of the complaint has partial application to the mandate of either party, the parties shall decide in the interest of proper and effective investigation of the complaint, the party that can best investigate the complaint or to conduct a joint investigation as the case may be.

The Director Legal Services at the Office of the Military Ombuds, Ms C.N Pillay explained that issues in the areas of mutual interest have been expanded on in terms of the agreement. She said the MoU provides that complaints that are received in the event that one is institution is more suitable to deal with complaint as opposed to the other, they should establish which of the institution can handle the complaint, refer it to the other or have a joint investigation or an enquiry by both institutions.

She said: “The MoU speaks of collaboration and partnership in raising awareness on issues in ensuring that personnel procedure relating to among other things, recruitment, transfer, promotions and dismissals comply with the values and principles set out in section 195 of the constitution.

This also involves the sharing and assistance of information which will include, but not limited to complaints handling, support systems and procedure, training and development.”   

She indicated that the MoU is a momentous step in fostering sound business relations between two institutions. Ms Pillay said they will support each other on matters of mutual interest and other matters they could learn from to expand their knowledge.

The Military Ombudsman, Lt Gen (Ret) Temba Matanzima mentioned that circumstances beyond their control have led to their institutions identifying areas of collaboration with the view of offering better services to their stakeholders.

He said: “The Defence Force Service Commission and the Military Ombud acknowledges that the two institutions complement each other to some extent. In recognition of the synergy between us, we identified areas of collaboration and cooperation. Our institutions play an integral part within the DOD in promotion of good governance.        

The Commission is a strategic partner and we are confident that this agreement will benefit our strategic stakeholders which are the members of the military.”

Chairperson of the Defence Force Service Commission, Professor Edna Van Haarte said the commission values the partnership as whatever complaints the Military Ombud deal with from the SANDF members must also be of importance to them. She said the Military Ombud will strengthen their office, especially with their legal expertise.


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